Frequently Asked Questions
Q: Are you hiring?
A: No, we are not currently hiring or accepting volunteers at this time.
Q: Do you provide day care services?
A: Not at this time. All guests are overnight guests at the minimum.
Q: I'd like to board my dog or cat for a long term stay. Are we able to visit them while they're in your care? Are we able to take them off the property while in your care?
A: No. We no longer allow visitation while boarded animals are in our care, and do not allow animals to leave during any part of their stay. No exceptions.
Q: Do you provide pet sitting services in-home?
Q: Do you accept any other types of animals?
A: We only accept feline and canine friends.
Q: Are there any vaccination waiting periods?
A: Yes. Effective 10/1/19, ALL VACCINATIONS must have been in their system for a minimum of 48hrs prior to drop off day. NO SAME DAY VACCINATIONS. See below for longer waiting periods for more specific vaccinations.
For dogs - if your dog hasn't received their Bordetella vaccination, there must be at least 14 days between the date of vaccination, and the date of drop-off, for them to be able to board with us. If they have never had a Canine Influenza vaccination, this can be up to a 4 week wait time. This is because it is a two-part series with 2-4 weeks between the two shots.
For cats - If they've never received their Feline Leukemia vaccination before, there is a test that must be done by your vet with it's own waiting period to show you cat does not have feline leukemia before they will administer the vaccination.
Q: My dog is in heat. May I still bring her in?
A: Yes; we charge $1.00 extra per day when in heat. A dogs heat cycle may last up to a month.
Q: Are we able to tour the facility before making our reservation?
A: Yes; Please either call us to schedule an appointment for a tour or You may also submit a "Reservation Request" with the dates requested so we can reserve a kennel for you, and mention in the comment box on the request that you'd like to take a tour before your pets' stay. No tours over busy holiday times.
Q: Do you have a heater and/or air?
A: Our cat area has a heating and air conditioner unit that is temperature controlled. Our dog kennel has a swamp cooler and quite a few floor and ceiling fans for additional circulation for the warmer weather. During cooler weather, we do have a heater that is temperature controlled.
Q: Do the dogs sleep outside?
A: No; None of the dogs sleep outside. Even our indoor/outdoor runs are closed up for the night after their last play session/potty break in the later evening.
Q: Are the cats allowed outside?
A: No. We are located on a very busy highway. Even if your cat is an outside cat that does not jump fences, we do not want to take the risk of losing your loved one(s).
Q: Are we allowed to bring any bedding?
A: Yes. Please note that a change in environment may result in a change in their temperament and may result in your animal tearing up and/or soiling their bedding. We suggest something you don't mind taking home and either throwing out or throwing in the washer.
Q: Do we need to bring food or water dishes?
A: No. We provide bowls for food and water for our canine and feline friends.
Q: What is an average day like for the animals?
A: This varies slightly from day-to-day, depending on the amount of animals, scheduling, etc.
For our canine friends, the average day is as follows:
Between the hours of 7:30 and 9:00am, we're rotating the dogs out into yards for play time/potty break for a minimum of 15-20 minutes. During this time, they're also receiving their morning food and are back in their kennel run.
Between the hours of 3-4:30pm, we're rotating the dogs out into yards for play time/potty break for a minimum of 15-20 minutes. Following their rotation, they receive their evening food back in their kennel run.
Between the hours of 8:30-10pm, we're rotating the dogs out into yards for their last play time/potty break for a minimum of 15-20 minutes. They receive their nighttime treat in their kennel run and we bid them "Goodnight".
For our feline friends, the average day is as follows:
Between the hours of 7:30-9am, we're making sure they have food, water, and clean out their litter boxes.
*If the day allows, they're able to roam the cat area freely.
Between the hours of 3-4:30pm, we're checking on water levels, feeding- if needed, checking on their well-being, switching out the cats that are able to roam freely.
Between the hours of 8:30-10pm, we checking on water levels, feeding- if needed, cleaning out their litter boxes a second time, and bidding them a "Goodnight."