Frequently Asked Questions
Q: Are there required vaccinations for dogs and cats?
A: Yes! All dogs must be up to date on their vaccinations against rabies, parvo (DHHP/DHLP), kennel cough (Bordetella), and influenza (H3N2 + H3N8). All cats must be up to date on their vaccinations against rabies, feline leukemia, and feline viral rhinotracheitis, calicivirus and panleukopenia (FVRCP).
Q: Do you provide day care services?
A: Yes! Please fill out the reservation request form and we will be in contact about our availability!
Q: I'd like to board my dog or cat for a long term stay, how long can they stay?
A: We do not have a limit on the length of a pet's stay. However, we do take payment every two weeks and require there to be a pick up day on file.
Q: Are there any vaccination waiting periods?
A: Yes! All vaccinations must have been in their system for a minimum of 48 hours prior to drop off day. No same day vaccinations will be accepted, as you should advise how your pet is handling the vaccine. See below for longer waiting periods for more specific vaccinations.
For dogs - If your dog hasn't received their Bordetella vaccination, there must be at least 14 days between the date of vaccination, and the date of drop-off, for them to be able to board with us. If they have never had a Canine Influenza vaccination, this can be up to a 4 week wait time. This is because it is a two-part series with 2-4 weeks between the two shots.
For cats - If they've never received their Feline Leukemia vaccination before, there is a test that must be done by your vet with it's own waiting period to show you cat does not have feline leukemia before they will administer the vaccination.
Q: My dog is in heat. May I still bring her in?
A: Yes; we charge $1.00 extra per day when in heat. A dogs heat cycle may last up to a month.
Q: Are we able to tour the facility before making our reservation?
A: Yes! Please give us a message to schedule a time at (209) 545-3111! All tours are by appointment only, Tuesday through Thursday.
Q: Do you have a heater and/or air?
A: Our cat area has a heating and air conditioner unit that is temperature controlled.
Our dog kennel has a swamp cooler and quite a few fans for additional circulation for the warmer weather. During cooler weather, we do have a heater that is temperature controlled.
Q: Do the dogs sleep outside?
A: No! Even our indoor/outdoor runs are closed up for the night after their last play session/potty break in the later evening.
Q: Are the cats allowed outside?
A: No. We are located on a very busy highway. Even if your cat is an outside cat that does not jump fences, we do not want to take the risk of losing your loved one(s).
Q: Are we allowed to bring any bedding?
A: Yes! Please note that a change in environment may result in a change in their temperament and may result in your animal tearing up and/or soiling their bedding. We suggest something you don't mind taking home and either throwing out or throwing in the washer.
Q: What is an average day like for the animals?
A: This varies slightly from day-to-day, depending on the amount of animals, scheduling, etc.
For our canine friends, the average day is as follows:
Between the hours of 7:30 and 9:00am, we're rotating the dogs out into yards for play time/potty break for a minimum of 15-30 minutes. During this time, they're also receiving their morning food and are back in their kennel run.
Between the hours of 3-4:30pm, we're rotating the dogs out into yards for play time/potty break for a minimum of 15-30 minutes. Following their rotation, they receive their evening food back in their kennel run.
Between the hours of 8:30-10pm, we're rotating the dogs out into yards for their last play time/potty break for a minimum of 15-30 minutes. They receive their nighttime treat in their kennel run before it is time to sleep!
For our feline friends, the average day is as follows:
Between the hours of 7:30-9am, we're making sure they have food, water, and clean out their litter boxes.
*If the day allows, they're able to roam the cat area freely.
Between the hours of 3-4:30pm, we're checking on water levels, feeding- if needed, checking on their well-being, switching out the cats that are able to roam freely.
Between the hours of 8:30-10pm, we checking on water levels, feeding- if needed, cleaning out their litter boxes a second time, and we say goodnight!